Here are some things you need to know before you submit a request via our portal

• Photos are required for an estimate for service. Please double check that you’ve attached photos in the “attachments” section at the bottom of your estimate request before you submit! We need to see pictures of your overall piece(s) as well as any areas of damage, failing finish, etc.

• We do not purchase furniture directly from customers. We do not consign.

• It may take a week+ to get a response on a request made through our portal. If you are interested into a quicker response, please call the shop at (703) 543-9248, during business hours and we will prioritize your request. We will try to get to your estimate as soon as possible.

• Once you receive your estimate and you wish to move forward, please contact us to make an appointment to drop off your item.. There is a $50 “calendar deposit” due at that time. It will be applied to your total due at the time of pick up.

• Most jobs take up to 8 weeks to complete, but some may take significantly more. The timing in based on the size and scope of your job and also, the current jobs that already exist in our queue.

• If you are having any upholstery work done, you must drop off your fabric at the same time you drop off your item. If you don’t have your fabric yet, please reschedule your drop off appointment so that the item and the fabric are dropped off together.

• Once your item is complete, we will notify you both by phone and by a message through the portal which you will receive in your email. Please confirm you received the message and schedule a time to pick up your item and pay your final balance due.