Furniture REscue is in a constant state of re-imagination.

Our inventory transforms daily, and our furniture transforms even faster than that.

To help you find what you’re looking for, we’ve gathered together our pricing, services, policies, and frequently asked questions in one convenient spot.

This info is just to start the conversation, specifics may change the price

Labor & Cost

The following is included in the quoted price:

Full coverage of General Finishes Milk Paint in the following Colors

• Snow White (upcharge required, amount will depend on current finish on piece)

• Antique White (upcharge required, amount will depend on current finish on piece)

• Linen

• Coastal Blue

• Seagull Gray

• Queenstown Gray

• Lamp Black (add 15% upcharge)

• Perfect Gray

• Basil

• Persian Blue

• Dark Chocolate

• Tuscan Red

Additional Decorative Treatment (optional)

Distressing, Metallic accents, two tone, stencil, applique, drybrush, layering

Waxing or topcoats

Clear wax or dark wax application, with hand buffing OR 2-3 coats of General Finishes High Performance Top Coat in your choice of sheen

Looking for Answers?

The FAQs

Someone from Furniture Rescue will call you when your piece is complete. If you have any questions or are wondering about its status, please don’t hesitate to call us at (703) 543-3148. We are a family owned and operated business and as such, unexpected events can disrupt our workflow.  We always try to accommodate your schedule. Items typically are completed within 6-8 weeks, but this can fluctuate based on many factors.  

No, You are welcome to leave your item at Furniture Rescue until you can make arrangements to get it home. We request that you have your piece removed within 3 business days. If you need to leave it in the shop longer to accommodate your schedule, be sure to talk to us prior to sale. We offer delivery and are also happy to work with movers of your choice.

Yes. You can place a full-price hold on an item to reserve it in your name for two business days (except for Saturday!) If you change your mind during that time, your money will be refunded in full. Once it leaves the building, however, the sale becomes final.

Yes. We gladly accept donations of hardwood furniture. If you would like to see if you qualify for a free pick up, please FILL OUT THIS FORM with your contact information and details on the item(s) you would like to donate and we’ll get right back to you! You can even upload pictures of your items.

Yes! We're fortunate in Fairfax County to have several fabric stores within reach. My personal favorite - by far - is Haute Fabric in Chantilly. (703) 961-9400. It’s a bit of a drive but totally worth it. They have a fabulous selection of all kinds of home décor fabric. It’s a textile wonderland! They have so many fabrics on the bolt ready for purchase and also stacks and stacks of book to peruse. When you’re there, tell them Joni from Furniture Rescue sent you and they’ll take good care of you!

Furniture Rescue

The Policies

All sales are final. Please inspect your items carefully. Furniture and home decor items are purchased in “as found” condition. Most items offered for sale at Furniture Rescue are vintage and as such, are often well loved and that wear creates a unique patina on the furniture. If you would like additional work one your item, please discuss prior to sale.

We offer several delivery options - Please ask us about them when you’re in the shop.

At this time, only a small portion of our items are listed online. We’re working daily to get more of our pieces listed! All items at Furniture Rescue are in limited supply.

Here are some things you need to know before you submit a request via our portal

FURNITURE RESCUE SERVICE POLICIES

Things to Know Before You Request an Estimate

Most of the work we do at Furniture Rescue is custom work on furniture that has already lived a life. No two pieces are exactly alike, and old furniture occasionally has surprises for us.

The information below explains how our estimates, scheduling and services work. Please read the sections that apply to your project before submitting your request. Clear expectations at the beginning make for much better projects for everyone.

REQUESTING AN ESTIMATE

Photos Are Required

Photos are required for service estimates. Please attach them in the Attachments section at the bottom of your estimate request.

We need to see:

• The entire piece

• More than one view when appropriate

• Close-ups of any damage

• Loose or broken areas

• Failing, peeling or damaged finish

• Veneer damage

• Anything else you would specifically like us to address

For refinishing projects, please include photos of all sides of the furniture whenever possible.

The more clearly we can see the condition of your furniture, the more accurately we can estimate the work.

Our estimate is based on the photographs, measurements, description and other information you provide. Conditions that are not visible or disclosed at the time of the estimate may change the recommended repair, scope of work and final price.

A Few Questions on the Estimate Form

The form may ask "Where would you like service?"

You may leave this blank unless you are requesting pickup, delivery or in-home service. If you'd like pricing for any of those services, please tell us.

The form may also ask "When are you available?" You do not need to answer this question when requesting an estimate.

What We Don't Do

Furniture Rescue does not purchase furniture directly from customers and we do not offer consignment.

How Quickly Will I Hear Back?

We try to respond to estimate requests as promptly as possible. Response time varies depending on the volume of requests and our current shop workload.

If you need a quick answer, please call the shop during business hours at (703) 543-9248 and let us know you have an estimate waiting in the portal. We will do our best to prioritize it.

IF YOU DECIDE TO MOVE FORWARD

Once you receive your estimate, the next step is yours.

If you'd like us to do the work:

1. Click Approve Estimate in the customer portal.

2. Contact us to schedule your drop-off, pickup or in-home appointment.

3. Bring the furniture to the shop at the agreed-upon time.

Please do not assume that approving an estimate alone places your furniture into our production schedule.

A shop project is considered accepted into our work queue once the furniture is physically at Furniture Rescue, the scope of work has been approved, and any required deposit has been received.

MATERIALS & SPECIAL-ORDER PARTS

We do not order project-specific materials, replacement parts, hardware, table runners, slides or other special-order items until the furniture is physically in our shop and the project has been accepted.

This is true even if ordering materials in advance might appear to shorten the eventual turnaround time.

If Furniture Rescue makes an exception, the exception must be specifically agreed to in writing.

Ordering a material or part does not by itself place a project in our work queue, reserve production time or establish a completion date.

DEPOSITS, CANCELLATIONS & SPECIAL-ORDER MATERIALS

Some projects require a deposit before work begins or before materials are ordered.

Once Furniture Rescue has ordered project-specific materials, parts, hardware, fabric or other special-order items, the cost of those materials is non-refundable.

If a project is cancelled after materials have been ordered, the customer remains responsible for the cost of those materials and any labor already performed.

If the materials have been fully paid for by the customer, the customer may take possession of them when the cancelled project is settled, unless the materials cannot reasonably be separated from work already performed.

Cancellation of a project does not entitle the customer to a refund for labor already performed or costs already incurred by Furniture Rescue.

SCHEDULING & TURNAROUND TIME

Projects are scheduled as they are accepted.

The length of our queue varies depending on both the number and complexity of the projects already in the shop. A dining table is not the same amount of work as tightening one chair, so the number of projects ahead of yours does not necessarily tell us exactly when yours will be completed.

A standard project typically takes approximately one to two months. Multiple pieces, large projects, extensive repairs and unusually complicated work may take longer.

We will always make a reasonable effort to work with your schedule. However, restoration and custom furniture work can uncover unexpected conditions and sometimes takes longer than anticipated.

Estimated Dates Are Not Guaranteed Dates

If we discuss an approximate completion date, anticipated week, event, holiday or other preferred timeframe with you, that is our best estimate based on what we know at the time.

No completion date is guaranteed unless the specific completion date is included in writing in your approved scope of work.

A verbal conversation, text, email or note telling us that you would like, hope or need to have the furniture by a certain date does not, by itself, create a guaranteed completion date.

Customer-requested changes, additional work, delays in customer decisions or approvals, delays in receiving customer-supplied materials, and newly discovered conditions may affect the anticipated completion date.

RUSH SERVICE

If you must have your project completed by a particular date, please tell us before the project is accepted.

Rush Service is available only when our schedule allows and carries a 50% rush fee.

When Rush Service is accepted, the agreed completion date will be included in writing in the approved scope of work.

Rush Service moves your project ahead in our production schedule. It does not eliminate delays caused by circumstances we cannot reasonably control, including newly discovered damage, customer-requested changes, delayed customer decisions or approvals, unavailable materials, severe weather or other circumstances outside Furniture Rescue's reasonable control.

CHANGES AFTER WORK BEGINS

The estimate covers the work described in the approved scope of work.

If you request additional work or make changes after the project has begun, additional charges may apply and the anticipated completion time may change.

We will not assume that additional work is included simply because it is related to the original project.

Approval of additional work may be documented through the customer portal, email or another written communication.

Minor Additional Work

Furniture restoration sometimes reveals small repairs or additional work that could not reasonably have been identified before the project began.

Furniture Rescue may perform incidental additional work of up to $60 per project without stopping production for additional customer approval.

If newly discovered work is expected to exceed $60, we will contact you before proceeding.

HIDDEN DAMAGE & UNEXPECTED CONDITIONS

Old furniture sometimes has surprises.

Previous repairs, failed glue, hidden fasteners, broken internal parts, damaged veneer, water damage, insect damage, structural weakness and other conditions may not be apparent from photographs or an initial inspection.

Some problems become visible only after a piece has been disassembled, stripped, sanded or otherwise worked on.

When we discover something that materially changes the work originally estimated, we will let you know.

Additional repairs or labor may result in an additional charge and may affect the completion time.

EXISTING CONDITION & PREVIOUS REPAIRS

Our work does not make old furniture new.

Furniture may arrive with scratches, dents, loose joints, warped wood, previous repairs, replacement parts, damaged veneer, old glue, altered construction or other age-related conditions.

We are responsible for the work Furniture Rescue agrees to perform. Unless specifically included in the approved scope of work, the project does not include correcting every existing condition or defect in the piece.

Previous repairs, including DIY repairs, may affect what we can safely or successfully do.

Repairing one part of a piece does not mean Furniture Rescue has inspected, repaired or warranted every other component of that piece.

FURNITURE MUST ARRIVE READY FOR WORK

Furniture should arrive reasonably clean, pest-free and ready for us to work on it.

If an item requires excessive cleaning because of mold, mildew, smoke residue, urine or other pet contamination, grease, heavy grime or similar conditions, additional charges may apply.

All incoming furniture must be free of active pest or insect infestation. Furniture Rescue may refuse to accept an item, or stop work on an item already in our possession, if pests, insects or a condition presenting a health or safety concern are discovered.

PAINTING PROJECTS

Our standard painting estimate covers the surfaces specifically described in your scope of work.

Unless specifically requested and priced:

• Backs are not painted.

• Cabinet interiors are not painted.

• Drawer interiors are not painted.

• Other normally unseen surfaces are not automatically included.

Light-Colored Paint

White and other light-colored painted finishes carry a 15% upcharge because they typically require additional preparation and coats to achieve the desired finish.

Some furniture is not a good candidate for a light-colored painted finish. Existing stains, dyes, tannins, knots, previous finishes and the condition of the wood can affect coverage and the final appearance.

Customer-Supplied Paint

When a customer requests a paint product or color that Furniture Rescue does not supply, the customer is responsible for purchasing and providing the paint.

Please do not purchase the paint until Furniture Rescue has confirmed that the type and formulation are suitable for your project.

Furniture Rescue reserves the right to decline any product that we do not believe is appropriate for furniture or compatible with the preparation, primer, existing finish or topcoat required for the project.

The paint must be delivered with the furniture unless other arrangements have been made.

Approval of a customer-supplied product means that Furniture Rescue considers the product suitable for the project. It does not guarantee how that product will perform. If a customer-supplied product requires additional preparation, coats, drying time or labor because of its coverage, performance or other characteristics, the additional labor will be charged to the customer.

TOPCOAT SHEEN

Standard pricing for clear topcoats includes Dead Flat, Flat, Satin and Semi-Gloss finishes.

Gloss and High-Gloss Enamel finishes are priced separately because the preparation, application and finishing requirements are different.

COLOR & FINISH EXPECTATIONS

We will work with you to achieve the color and overall appearance agreed upon for your project, but exact color reproduction is not always possible.

Colors can appear different on phones, computer monitors, photographs and under different lighting.

Wood species, age, existing stains and dyes, previous finishes and natural variation can also affect the finished color.

FINISH SAMPLES

If you would like to see a proposed paint or stain on your actual furniture before committing to the final finish, Furniture Rescue offers a paid sample service.

When practical, we will test the proposed finish on the back, underside or another inconspicuous area of your piece.

The first sample is $20. Each additional sample is $10.

The sample fee covers the additional preparation, materials and labor required to create the test area.

Approval of a sample establishes the general color and finish direction for the project, but natural variation throughout the furniture may still cause the finished color to vary from the sample area.

REFINISHING PROJECTS

Furniture Rescue does not recreate factory finishes.

We will work to achieve an attractive, durable finish and, when requested, will try to match an existing color as closely as reasonably possible. An exact match cannot be guaranteed.

Old furniture may contain stains, dyes and finishes that behave differently once stripped.

In particular, some furniture originally finished with red dye can develop a dark purple or violet cast after stripping. When that occurs, we may recommend a darker, redder or more opaque finish to minimize the effect.

Wood is a natural material. Grain, color, mineral streaks, sapwood, heartwood and the way individual boards accept stain can vary, even within the same piece of furniture. These variations are not necessarily defects in the refinishing work.

SUN DAMAGE & FADING

Years of exposure to sunlight can permanently change the color of both wood and finish.

Areas that were covered by table pads, runners, hardware, objects or other parts of the furniture may be noticeably different from exposed areas.

Refinishing can often reduce these differences, but it cannot always eliminate them.

Furniture Rescue cannot guarantee that previously faded and protected areas will become completely uniform after refinishing.

WATER DAMAGE

Water can affect much more than the surface finish.

It may permanently discolor wood, loosen veneer, swell substrates, open joints, raise grain, create stains or cause other damage that becomes more apparent after the existing finish is removed.

We will make reasonable efforts to improve water-damaged areas, but some staining, discoloration, distortion or other evidence of previous water damage may remain.

Hidden water damage discovered during the project may require additional repair and may affect both price and completion time.

LARGE TABLES & LEAVES

Tables wider than 44 inches or longer than 66 inches may require an additional charge because of the additional labor and handling involved.

Leaves wider than 12 inches may also require an additional charge.

Any additional charge will be evaluated based on the particular project.

UPHOLSTERY PROJECTS

Please bring your fabric at the same time you bring your furniture.

If your fabric has not arrived, please reschedule your furniture drop-off so the furniture and fabric arrive together.

We do not want furniture occupying production or storage space while we wait for customer-supplied materials.

If customer-supplied fabric is defective, insufficient in quantity, unsuitable for the project or delayed, the project timeline will be affected and additional costs may apply.

IN-HOME SERVICE & ASSESSMENT

Some services can be performed in your home. Others require the equipment and working conditions available in our shop.

If you are requesting in-home work, please say so clearly in your estimate request.

In-home service begins with an on-site service/assessment charge.

The initial in-home service charge is non-refundable and is due regardless of whether repair work is ultimately performed.

The charge covers the appointment, travel and professional assessment of the furniture. Payment of the initial service charge does not guarantee that the requested repair can or should be performed in the home.

After examining the furniture, we may determine that the repair requires additional work, should be performed in our shop, or is not a repair we recommend undertaking.

The work area must be reasonably accessible and safe for our staff. Some repairs may create reasonable amounts of noise, dust or odor.

PICKUP & DELIVERY

Furniture Rescue offers pickup and delivery for an additional charge.

If you would like an estimate for either service, please tell us when submitting your request.

Customers are responsible for telling us in advance about unusual access conditions, including narrow doors, tight stairways, elevators, long carries or other conditions that may affect safe pickup or delivery.

Furniture must be able to fit safely through the intended access route. Furniture Rescue may decline to move an item through an area that we believe presents an unreasonable risk of damage to the furniture, property or our staff.

If access conditions differ from the information provided to us, additional charges may apply or the pickup or delivery may need to be rescheduled.

WHEN YOUR PROJECT IS FINISHED

When your furniture is complete, we will notify you using the contact information associated with your project, including a message through the customer portal.

Please confirm that you received the notification and arrange pickup or delivery promptly.

Final payment is due when the project is complete and before the furniture leaves Furniture Rescue, unless other arrangements have been agreed to in writing.

STORAGE

Completed furniture should be picked up or scheduled for delivery within seven calendar days after we notify you that your project is complete.

Beginning on the eighth calendar day following notification, a storage fee of $5 per day, per item will be added to the balance due.

For purposes of storage fees, each individual piece of furniture is considered one item.

No storage fee will be charged if an alternative pickup or delivery date has been arranged with Furniture Rescue before the storage fee begins.

If you know you will be traveling or otherwise unavailable around your anticipated completion time, please let us know in advance.

UNCLAIMED FURNITURE

Furniture remaining more than 30 calendar days after completion without approved pickup or delivery arrangements may be considered unclaimed.

Furniture Rescue reserves all rights and remedies available under the customer agreement and applicable Virginia law, including continued storage charges and any lawful process for disposition of the property.

SIX-MONTH WORKMANSHIP WARRANTY

Furniture Rescue stands behind our workmanship.

We warrant work performed by Furniture Rescue for six months from the date the completed furniture is picked up or delivered, under normal household use.

If you believe there is a problem with our workmanship during that period, please contact us promptly and provide photographs and a description of the problem.

Warranty claims must be reported to Furniture Rescue within the six-month warranty period.

We may ask to inspect the furniture before determining whether the issue is covered by the warranty.

If Furniture Rescue determines that the problem resulted from our workmanship, Furniture Rescue will, at our option, either correct the covered work at no additional labor charge or refund the amount originally paid for the portion of the work determined to be defective.

The warranty applies only to work specifically performed by Furniture Rescue.

It does not cover unrelated parts of the furniture or problems caused by normal wear, misuse, accidents, improper care, excessive weight or stress, moving or handling damage, pets, water or heat damage, environmental conditions, changes in temperature or humidity, natural wood movement, pre-existing conditions, previous repairs, or failure of components that Furniture Rescue did not repair or replace.

Because antique and previously used furniture may contain old glue, hidden repairs, weakened wood, veneer, hardware and other components of unknown age or condition, repairing one part of a piece does not constitute a warranty of the entire piece.

Warranty coverage does not apply to covered work that has subsequently been altered, repaired or modified by another person without Furniture Rescue's prior approval.

RETURNING FURNITURE FOR WARRANTY SERVICE

Furniture must ordinarily be returned to Furniture Rescue for warranty inspection and service.

Transportation to and from our shop is not included in the warranty.

For furniture that cannot reasonably be returned by the customer, Furniture Rescue may, at our discretion, arrange pickup, delivery or an in-home inspection.

Transportation and in-home service charges are not included in the warranty unless Furniture Rescue specifically agrees otherwise.

ONE LAST THING

Furniture restoration is part craftsmanship and part problem-solving. We work carefully, communicate when something unexpected comes up, and want you to be happy with the work we do.

These policies aren't here because we expect problems. They're here because clear expectations make for better projects.

If you're unsure whether something applies to your furniture, ask us. We'd much rather answer the question before the project begins.

READY?

By entering the Estimate Portal, you indicate that you have read and understand Furniture Rescue's Service Policies.

Click below to enter the Estimate Portal.